Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

On-line Purchases

We are happy to offer a full refund if necessary or return for store credit within 30 days of the purchase with the original receipt. The item must be received and inspected by Willow and Lace Home staff to be in the same condition it was sold in and in the original packaging. Please send return merchandise to our location at 728 Regent Street, Mount Brydges, ON N0L 1W0. Your receipt must be included in the shipment. Shipping fees are non-refundable.

Sale items are a final purchase and are not eligible for a return for store credit.

If you have any questions regarding our shipping or exchange policy, please contact us at hello@willowandlacehome.com

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.